You can keep the software on your computer for future assistance, or delete it and re-download again if necessary. Quit QuickSupport Close the QuickSupport application to terminate the remote control session. Allow remote control by ITS technician Provide the ID and password to the technician.Ĥ. A new password is generated each time you launch the program.ģ. You will see a window with an ID and Password. Note: Windows users may get a warning from your antivirus software when launching QuickSupport. Remote control is only possible when this application is running. Save the downloaded file to your desktop and double-click on the ITS QuickSupport icon to start the software. Older Macs - download Mac QuickSupport Tool for macOS 10.10 If that happens right click on the zip file and choose Open. Prerequisites for integration Intune Licenses and Intune enrolled devices. But you need to have TeamViewer licenses additionally. TeamViewer integration enables IT Administrators to remotely administer an Intune-managed device such as Windows, iOS, Mac OS and Android flavors. Depending on your security settings, you may get an error. Microsoft teamed up with Remote support specialist, TeamViewer. If your web browser does not automatically extract the ITS QuickSupport program, open the zip file to extract it. Mac QuickSupport Tool for macOS 10.11+ ITSQuickSupport.zip This is a zip archive file. Chat live with users to pinpoint problems. Windows QuickSupport Tool ITSQuickSupport.exe This download is a program file that you can double-click to run. With remote support for Mac, you can remotely access users Mac desktops and see what they see with screen sharing. Do not run QuickSupport and allow remote control unless you are on the phone with a tech and understand what is being done via remote support. Collaborate online, participate in meetings, chat with other people or groups, and make video calls in one-click. QuickSupport should only be run when you are on the phone with ITS support staff. Establish incoming and outgoing remote desktop and computer-to-computer connections for real-time support or access to files, networks and programs. TeamViewer is the name of the software we are using to provide QuickSupport. ITS QuickSupport is a tool used by the ITS Support Center to provide remote computer assistance in support of the Help Desk and Standard Desktop Support services.
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